We are seeking an outgoing, customer service professional for the position of Customer Care Representative for our corporate office located in Lewiston's Southern Gateway.
SUMMARY: Provides quality customer service and sales support to the Bank and its affiliates through the Call Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
§Respond to inbound service calls to include general bank information, specific customer account information, customer transactions and problem resolution
§Participate in ongoing outbound calling sales efforts
§Create sales opportunities by cross-selling and up-selling bank products and services
§Develop new business for the Bank
§Make recommendations for improvements to Bank processes , products and services
§Achieve sales levels consistent with goals set
§Report on all customer contact activities
§Support and promote a Shared Values environment
We are a Shared Values organization. Imagine an environment where people are given the freedom to act the way they really want to act -- with courage, creativity, and independence from fear of criticism. At Northeast, we believe when people are respected and appreciated, they want to contribute even more, to rise to their true potential. Come join our team and learn what Shared Values means.
§Experience using call tracking and queue management software
* Excellent phone etiquette
§Effective interpersonal skills
§Ability to sit and work at a computer for sustained periods of time
§Ability to work a flexible schedule, including Saturdays
§Ability to work between the hours of 8:00 am - 8:00pm
Education Requirements
§Associates degree or equivalent education and/or banking/call center experience
Benefits
No Ordinary Employer. We offer a generous benefits package including:
Medical, Dental, Life
Domestic Partner coverage available on medical and dental plans
Health Savings Account (HSA) option for medical plan
Medical and Dependent Flexible Reimbursement Accounts
Long-term and short-term disability coverages
Wellness Reimbursement Incentives
Aflac benefit availability
Employee Assistance Program
Paid sick, vacation and personal time off
Paid holidays
401(k) with Company match
Tuition Reimbursement Opportunities
Banking, Insurance and Financial Services
Contact Info
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