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Home | Job Seekers | Employers | News | More  14142 Job Openings 2680 Companies 36157 Resumes

AVP Call Center Operations and Member Advocacy

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Job Description Print friendly version of job 
This person directs Call Center activity to meet goals for service, sales, productivity and quality of work for 6 Call Center representatives.  Also responsible for development of business plans and goals for call center development aligned with electronic services and overall credit union strategy.  This person will also be the member advocate ensuring the member perspective is taken into account across the organization. 
Company Info Other Info
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Ocean Communities
48 Alfred St
Sanford,   Maine   04073

Post on site:From 11/14/2014 until 11/28/2014
Categories:Banking, Finance
Customer Service
Job Type:Regular
Full/Part Time:Full Time
Salary: Annual Salary
Location Notes:Please forward salary requirements
Job Requirements
Proven leadership skills in a call center environment driving sales and service results.  An ability to lead by example when taking incoming calls as well as handling escalated calls.  Exceptional communication skills-both written and verbal.  The ability to motivate or influence others in a material part of this job.  Problem solving and organizational skills are a must. 
Education Requirements
 A college degree is perferred.
Earned Time(paid time off) and Holiday pay; medical, dental, life and disability insurance; excellent 401(k); competitive salary
Contact Info
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