This person directs Call Center activity to meet goals for service, sales, productivity and quality of work for 6 Call Center representatives. Also responsible for development of business plans and goals for call center development aligned with electronic services and overall credit union strategy. This person will also be the member advocate ensuring the member perspective is taken into account across the organization.
Proven leadership skills in a call center environment driving sales and service results. An ability to lead by example when taking incoming calls as well as handling escalated calls. Exceptional communication skills-both written and verbal. The ability to motivate or influence others in a material part of this job. Problem solving and organizational skills are a must.
A college degree is perferred.
Earned Time(paid time off) and Holiday pay; medical, dental, life and disability insurance; excellent 401(k); competitive salary
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