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Home | Job Seekers | Employers | More  15241 Job Openings 2835 Companies 36153 Resumes

Customer Contact Center Representative ~ Lewiston

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Job Description Print friendly version of job 
Seeking a detail oriented, efficient and organized professional for the position of Customer Contact Center Representative in our Lewiston Office.
 
    Candidate must be able to work a flexible schedule, including weekends.
 
POSITION SUMMARY:  Provides quality customer service and sales support to the Bank and its affiliates through the Customer Contact Center.                      

RESPONSIBILITIES:

 

  • Respond to inbound service calls to include general bank information, specific customer account information, customer transactions and problem resolution
  • Participate in ongoing outbound calling sales efforts
  • Create sales opportunities by cross-selling and up-selling bank products and services
  • Develop new business for the Bank
  • Make recommendations for improvements to Bank processes , products and services
  • Achieve sales levels consistent with goals set
  • Report on all customer contact activities
  • Successfully pass technical and regulatory examinations required by the Company

 EQUAL OPPORTUNITY EMPLOYER

Company Info Other Info
View Company Profile


Northeast Bank
500 Canal St.
Lewiston
Lewiston,   Maine   04240
Androscoggin

Website:http://www.northeastbank.com
Post on site:From 8/7/2015 until 10/1/2015
Categories:Administrative, Office Support
Banking, Finance
Job Type:Regular
Full/Part Time:Full Time
Salary: Annual Salary
Job Requirements
  • Proficient in Word and Excel
  • High attention to detail
  • Excellent organizational and time management skills
  • Ability to speak and write effectively
  • Ability to develop new business and close sales
  • Ability to work independently as well as in a team environment
  • Effective interpersonal skills
  • Excellent phone etiquette
  • Ability to multi-task and manage expectations
  • Previous Contact Center/Customer Service experience required
  • Banking and/or financial services background preferred
Education Requirements
  • Associates degree or equivalent education and/or banking/ contact center experience
Benefits

We offer a generous benefits package including:

·         Medical, Dental, Vision, Life

·         Domestic Partner coverage available on medical and dental plans

·         Health Savings Account (HSA) option for medical plan

·         Medical and Dependent Flexible Reimbursement Accounts

·         Short-term and long-term disability coverages

·         Commuter Reimbursement plan

·         AFLAC Benefit availability

·         Wellness Incentives

·         Employee Assistance Program

·         Paid sick, vacation, personal, and community time off

·         Paid holidays

·         401k with Company match

·         Tuition Reimbursement Opportunities

·         Banking and Financial Services

Contact Info
Apply Online
How to apply: Apply Online

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