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Retail Store Manager I
Goodwill Industries of Northern New England | Belmont, NH
Retail Store Manager I
Regular Full Time
Feel good about where you work!
Goodwill Northern New England is an influential social enterprise that creates jobs, delivers needed services for people with diverse challenges, and uses environmentally friendly products and processes — all while earning revenue to pay for and expand innovative workforce services in Maine, New Hampshire and northern Vermont. We operate retail stores, employment services, neuro rehabilitation centers, residences for people needing 24/7 support and cleaning/property services.
Goodwill Northern New England — good works here!
In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:
- 30% employee discounts at Goodwill stores in Maine, New Hampshire and Vermont
- Benefits including: Health, Life, Dental and Vision. (Full time employees receive full benefits and part time employees receive pro-rated benefits)
- Valuable job training with growth potential.
- Access to internal job lists for advancement opportunities.
- Discounts on Personal Cell Phone Plans
- Local community discounts
- 403b retirement plan
- Flexible scheduling
Starting Hourly Wage: $17.45
1) Manages day to day operations of Goodwill Retail Store with gross sales of $999,999 or less.
-Interviews/hires new store personnel; trains store personnel in job duties
-Maintains store records including all cash, sales, depost, expense reports, payroll sheets
-Responds to customer complaints, examines returned merchandise, and resolves problems
2) Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.
3) Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions.
Essential Functions: The fundamental duties of a position; the things a person holding the job asbolutely must be able to do with or without reasonable accommodation.
Communication: Functions that pertain to various forms of interacting and collaborating with others.
-Responds to customer complaints, examines returned merchandise, and resolves problems in order to promote good public relations
-Participates in retail strategic planning as assigned
-Mentors and trains peers in best practices as assigned
Knowledge: Functions that pertain to learning and maintaining levels of information necessary for success.
-Maintains a clean and safe work environment with focus on safety and loss prevention
-Enrolls self and staff in Agency standard trainings in a timely manner. Develops professionally through enrollment and successful completion of retail/business related classes/trainings
-Analyzes store merchandising needs and ensures adequate levels of inventory through consistent achievement of production goals
Administration: Functions that pertain to daily activities of running a business
-Interviews/hires new store personnel; trains store personnel in job duties; ensures employee compliance with security, sales, and record-keeping procedures and practices, as well as with other Agency policies
-Maintains store records including all cash, sales, deposit, expense reports, payroll sheets and other records required by the Agency or by applicable law
-Prepares reports for management meetings; actively participates in scheduled meetings in order to present relevant issues and concerns
Supervision: Functions that pertain to oversight of individuals, departments, or business units.
-Supervises and coordinates store personnel; assigns duties and schedules break periods, work hours, and vacations; resolves problems among store personnel and promotes teamwork
-Oversees the operations and maintenance of store premises to ensure adequate security and compliance with safety and environmental codes and ordinances as well as with the Agency's health and safety standards
-Ensures that store opening and closing procedures are followed; secures all store premises including building where applicable
Financial: Functions that pertain to the fiscal responsibility of a department or business unit
-Achieves projected sales and budget goals; manages expenses to ensure positive contribution
Minimum Qualifications: The lowest level of qualifications accepted for this position.
-High school diploma or GED
-5+ years experience in retail environment
-2+ years experience in a supervisory position
-Demonstrated ability to communicate verbally and in writing in a courteous and professional manner
-Demonstrated ability to handle strenuous physical activity including occasional heavy lifting
-Valid driver's license permitting operation of a vehicle in the state where employed; safe driving record
-Automobile insurance that meets minimum state requirements
-Criminal background check that meets Agency standards
-Pass a post offer physical
Preferred Qualifications: Qualifications which, in addition to the minimums, help describe the ideal applicant.
Min Starting Pay