Call Center & Collections Representative - PeoplesChoice Credit Union - Saco, ME |
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Call Center & Collections Representative

PeoplesChoice Credit Union | Saco, ME

PeoplesChoice Credit Union
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Call Center & Collections Representative


PCU is a great place to work and our employees have endorsed that by voting us one of Maine’s Best Places to Work for 9 years straight!   We are looking for a self-motivated and resourceful people person who’s adept at listening, finding solutions, and promoting products that benefit our members.  Experience in a call-center environment is great; however, we will train the right person. As the friendly and knowledgeable voice of our company, you will interact directly with our members as they call in with questions, concerns and problems.  You must be able to walk them through operational and/or technical challenges with a kind and persuasive manner.


We offer competitive compensation along with an exceptional host of benefits. More than that, we offer a place to work alongside talented people, providing solutions and products that enhance and broaden the lives of our members.  Come be a part- Apply today! 

This job is a good fit for you if:

  • You are a fantastic listener and can maintain patience and courtesy in sometimes-stressful situations.
  • You love to troubleshoot and come up with solutions.
  • You use great communication skills to resolve member’s product and service concerns.
  • You are able to excite members on how new solutions can positively affect their lives.
  • You feel comfortable cross- selling and do it well!
  • You find fulfillment in building member relationships – earning loyalty and trust.


What we’re looking for:


A true people person;  positive and professional with a focus on solving problems and willing to do whatever it takes to make a difference to every member every time. You listen attentively and can quickly hone in on the most important issues. You have a way of explaining things in ways that people can understand. You must be tech-savvy and know how to use that knowledge to quickly find solutions.  We deal with our member’s money- so of course- your work product must be accurate with details always on point!


You’ll need to have:

  • High School Diploma or Equivalent
  • The ability to work your scheduled times
  • Proficiency with Microsoft Word, Excel and Outlook
  • Successful Cross-Selling
  • Experience gaining and growing customer relationships
  • Customer service experience, and if you’ve handled banking and/or operating system questions, that’s a big plus


Even better if you have:

  • MSR experience
  • Episys system experience/knowledge
  • ClientWork Station or ClientLink Experience

Starting pay: $15.50 per hour depending on education and similar experience.
Required hours: Approximately 39 hours per week, Monday –Saturday (days) with Tuesdays off. Saturday hours are 8 am to 12 noon.

Email resume to Shannon Kashinsky SPHR, SHRM-SCP. VP of Human Resources, or complete an on-line application via our website at Walk in applications/ resumes also accepted at our Saco location.

EOE/M/F/VET/Disabled - Equal Opportunity Employer

Posted On: 2019-02-07 12:59:55
Closing Date: Open Until Filled
Telecommute: No
Categories: Admin - Clerical, Banking, Customer Service
Job Type: Regular
Job Status: Full Time
Travel: No Traveling
Minimum Degree: High School or Equivalent
Pay Type: Hourly Wage
Similar Jobs: Within 25 miles of 04072, Admin - Clerical, Banking, Customer Service