Crisis Call Specialist - The Opportunity Alliance - South Portland, ME |
Read the Hire Local Blog

Crisis Call Specialist

The Opportunity Alliance | South Portland, ME

The Employer has temporarily removed this posting

Crisis Call Specialist

The Opportunity Alliance is seeking a full-time Crisis Call Specialist. In this role you will answer calls, determine the nature of the crisis, assess and triage the needs of the caller, and provide phone-based services to meet that need. You will provide phone support and linkage to other services needed to assure continued stabilization and resolution of the crisis experience. You will work with a team of trained crisis providers with around the clock clinical consultation and support to provide evidence-based approaches to crisis service. The Crisis Call Specialist will utilize telephonic and computer-based technology to manage rapid response to calls, provide telephone crisis intervention, connect callers to services, and create quality documentation that supports the service and stabilization planning for the caller.

This is a full time, hourly paid position based in Portland, ME. Flexibility with scheduling is required.


  • Associate Degree required, along with a year or
    more of crisis related experience preferred.
  • Ability to earn the MHRT-CSP certification
    within 30 days of employment required - training onsite provided required
  • Must have solid oral communication skills, with the ability to
    communicate clearly, succinctly, and in a customer friendly manner, along with the
    competence to communicate with multiple parties during a crisis call.
    The ability to learn and understand written crisis
    call documentation skills.
    The ability
    to manage complex tasks effectively.
  • Previous experience working in a call center, customer service
    environment a plus.
  • Demonstrated ability to work
    effectively with complex information to address challenging situations.
  • Ability to become familiar with DSM-V information.
  • Ability to work independently as well as in a team environment.
  • Flexible schedule is required.
  • Must demonstrate the ability and willingness to learn and understand
    the use of documentation software and resource applications proficiently enough
    to perform documentation while simultaneously engaging with clients on the
    The ability to use telephone, instant messaging and chat technology.
  • Contracts that have Rider D: Must be able to
    able to successfully pass a criminal background, child protective service check
    & sex offender check.
  • Must not be on the state or federal suspension
    and disbarment list.
  • If MHRT is required for position you must pass CNA registry check

    The pay range is competitive and based on experience and education. The Opportunity Alliance has an extensive benefit package including:
  • \tGenerous paid time off
  • \tNine paid holidays per calendar year and up to three Floating Holidays per calendar year
  • \tExcellent medical benefits, at very reasonable cost
  • \tDental and Vision insurance options
  • \tAgency paid basic life insurance and STD & LTD disability insurances
  • \t403(b) retirement with a generous agency match

    The Opportunity Alliance (TOA) is a multi-service, comprehensive, high impact organization providing 46 integrated community based and clinical programs serving more than 20,000 people annually throughout the state of Maine. TOA tackles some of our community's most pressing problems: poverty, homelessness, mental illness, substance use, and domestic violence. Our programming draws from a wide range of resources, blending evidence-based practices with practical experience and community resources. TOA is a trauma informed organization and we utilize clinical approaches in training staff and designing programs.

    The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Code: 1538
Posted On: 2019-02-11 18:27:00
Closing Date: Open Until Filled
Telecommute: No
Categories: Non-profit, Social Services
Job Status: Full Time
Similar Jobs: Within 25 miles of 04106, Non-profit, Social Services