Customer Contact Center Representative ~ Lewiston - Northeast Bank - Lewiston, ME | JobsInME.com
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Customer Contact Center Representative ~ Lewiston Full Time

Northeast Bank | Lewiston, ME

Northeast Bank
Description:
Provides quality customer service and sales support to the Bank and its affiliates through the Customer Contact Center.

Responsibilties:
  • Respond to inbound service calls to include general bank information, specific customer account information, customer transactions and problem resolution.
  • Support Fraud monitoring efforts of the bank through various monitoring tools and customer follow up
  • Support Non Phone work responsibilities, to include email communication, scanning, mail and other Non Phone work responsibilities as assigned
  • Make recommendations for improvements to Bank processes, products and services
  • Support online account opening channel, to include the Bank’s bulletin board product, QwickRate
  • Report on all customer contact activities
  • Maintain professional and technical knowledge through ongoing training initiatives
  • Successfully pass technical and regulatory examinations required by the Company
Requirements:
  • Proficient in Word and Excel
  • High attention to detail
  • Excellent organizational and time management skills
  • Ability to speak and write effectively
  • Ability to develop new business and close sales
  • Ability to work independently as well as in a team environment
  • Effective interpersonal skills
  • Excellent phone etiquetteAbility to multi-task and manage expectations
  • Previous Contact Center/Customer Service experience required
  • Banking and/or financial services background preferre
Physical Demands and Conditions
  • Ability to sit and work at a computer for sustained periods of time
  • Ability to work a flexible schedule, including   evenings, and Saturdays
Benefits:
  • Medical, Dental, Vision, Life
  • Domestic Partner coverage available on medical and dental plans
  • Health Savings Account (HSA) option for medical plan
  • Medical and Dependent Flexible Reimbursement Accounts
  • Short-term and long-term disability coverages
  • Commuter Reimbursement plan
  • AFLAC Benefit availability
  • Wellness Incentives
  • Employee Assistance Program
  • Paid sick, vacation, personal, and community time off
  • Paid holidays
  • 401k with Company match
  • Tuition Reimbursement Opportunities
  • Banking and Financial Services
EQUAL OPPURTUNITY EMPLOYER
Posted On: 11/16/17
Closing Date: 01/31/18
Telecommute: No
Categories: Banking, Customer Service
Job Type: Regular
Job Status: Full Time
Travel: No Traveling
Career Level: Entry Level (<2 years experience)
Minimum Degree: High School or Equivalent
Pay Type: Hourly Wage
Similar Jobs: Within 25 miles of 04240, Banking, Customer Service


Additional Contact Info

500 Canal Street
Lewiston, Maine 04240

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