Customer Relations Specialist - Kennebunk Savings - York, ME |
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Customer Relations Specialist

Kennebunk Savings | York, ME 03909

Kennebunk Savings
Position Title: Customer Relations Specialist

Department: Retail Banking

Reports To: Assistant Branch Manager

Overtime Exemption: Non-Exempt

All incumbents will embrace our Quality Service Program which is focused on creating and fostering relationships; displaying a positive and energetic attitude; a willingness to be curious and innovative; and a commitment to safety and security.

Scope of Work

The incumbent will provide a superior level of service while welcoming customers and directing them to the appropriate business line representative. He/she will be knowledgeable of our company's products and services to better meet the customer's needs. This position may be responsible for handling routine customer service transactions in addition to various clerical and administrative duties to support the office.

Essential Functions (3)

Customer Service - Displays the following attributes: projects a positive image, friendly, outgoing, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.

Product/Technical Knowledge - Maintains a working knowledge of company products and services in order to communicate effectively with customers. Skilled in the use of systems used to assist customers such as: Navigator, FISC, TRISM, etc.

Provides Administrative Support: - Provides support and assistance to all other branch staff when needed.

Other Duties and Responsibilities:

Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer

Understands, supports and adheres to organizational policies and procedures

Consistently emphasizes the importance of teamwork in the department and company at large

Responsible for keeping abreast of company news and information

Responsible for completing required training and policy review

May serve on various committees

Willingness to take on additional tasks and duties

Certifications/Licenses Required

Not applicable

Desired Knowledge, Skills & Abilities:

Displays high level of regard for trust and confidentiality

Proficient in Microsoft Office Products

Displays strong written and verbal communication skills

Displays strong organization skills and the ability to multi-task to meet established deadlines

Demonstrates a high level of accuracy and attention to detail

Effectively uses analytical skills to solve technical, as well as, non-technical problems

Prior knowledge of banking regulations is preferred

Ability to adapt to change

Desired Job Experience

Experience in a professional, service focused and fast-paced environment

Desired Education

High school or General Education Diploma

Working Conditions/Minimum Physical Requirements

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards

Dexterity of hands and fingers to operate a computer and other office equipment

Lifting and moving of moderately heavy objects on occasion

External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis

Updated 10/18/2013

Job Code: 486
Posted On: 04/22/192019-04-22
Closing Date: Open Until Filled
Telecommute: No
Categories: Customer Service
Job Status: Full Time
Similar Jobs: Within 25 miles of 03909, Customer Service

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