Customer Service Associate
Synergent | Westbrook, ME
Synergent, one of Maine’s Best Places to Work, is a credit union service organization committed to providing those we serve with unparalleled service in the industry.
We are currently searching for a candidate who will provide exceptional customer support to Credit Unions regarding our Core Processing and Payment Services departments' products and services. This individual should have excellent communication skills, be professional and service-centric with strong problem solving skills.
The successful candidate will be responsible for:
- Acting as primary service liaison to our credit union partners while ensuring timely and accurate responses to all incoming inquiries
- Analyzing, evaluating and resolving problems and issues reported
- Originating incident tickets and change requests, while maintaining up-to-date documentation on tickets and requests
- Maintaining current knowledge of legislative, regulatory and operational rules/procedures which affect Synergent's product and service offerings
Candidates will have demonstrated the ability to work independently as well as in a team environment; solid time management and organizational skills, superior customer service and teamwork philosophies, with an ability and willingness to take on increased responsibilities over time.
To learn more about why we are one of Maine's Best Places to Work, please visit www.synergentcorp.com. To apply, please submit a resume and cover letter including salary requirements to firstname.lastname@example.org. We look forward to hearing from you!
Company Excellence | Extensive Opportunity | Unparalleled Support | Discover Synergent
Strong communication and organizational skills as well as prior high level customer support experience required. Experience in a credit union or financial institution setting preferred.
Health insurance, Dental insurance, company paid Life insurance, STD/LTD/ADD, company paid LTC insurance, Earned Time, 401(k), Pension, Bonus Program, corporate wear allowance, fitness reimbursement and more!
Conveniently located off Outer Congress, Route 22, near the confluence of Westbrook, Scarborough and South Portland, with quick access to 95 and the Maine Mall, we are a short commute from almost anywhere in southern Maine.