Customer Success Team Member - CourseStorm, Inc - Orono, ME | JobsInME.com
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Customer Success Team Member

CourseStorm, Inc | Orono, ME

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Customer Success Team Member

CourseStorm is on a mission to streamline access to education by offering an impossibly simple way for local education programs to put their classes online, spread the word about their offerings, and process registrations for them.  We are growing fast and with that growth comes a host of new customers. We are seeking a friendly, tech-savvy, and energetic person to join our growing team.

As a member of the Customer Success team, your job will be to assist our customers who reach us via email and phone. To be an outstanding candidate you'll be great at listening, an excellent troubleshooter, and very comfortable with a range of internet technologies. You’ll also be excited about acting quickly and being an early part of our rapidly growing company.

Responsibilities

  • Learn the CourseStorm product inside and out
  • Provide friendly and timely customer service via email and phone.This includes responding to the request, researching the problem, documenting the solution and providing the information back to the customer
  • Train and onboard new customers
  • Continuously create and update our Help documentation
  • Collect feedback from customers for new feature requests
  • Work closely with the Product team to develop a list of system and process improvements that provide a better user experience

Requirements

  • Exceptional communication skills, both written and oral
  • Exceptional ability to troubleshoot, debug, and clearly communicate problems and their solutions to a variety of people and technical skill levels
  • Self-motivated
  • A glass half full and team-oriented attitude
  • Comfort with a range of Internet technologies including MySQL databases, Google docs, and web-based editing tools
  • Adaptable to a changing and fast-paced environment
  • Excited to work at a startup company and make a big impact
  • The ideal candidate will have experience with Zendesk or other support-tracking systems
  • A passion for technology and using it to help people

This is a full-time position in our Orono office.

To apply, send your cover letter and resume to Customer Success Lead, Ashleigh Briggs via jobs@coursestorm.com with the subject line: Customer Success Team


Posted On: 2019-07-08 14:55:23
Closing Date: Open Until Filled
Telecommute: No
Categories: Customer Service, Information Technology, Internet, Ecommerce
Job Type: Regular
Job Status: Full Time
Travel: No Traveling
Career Level: Mid Level (2-10 years experience)
Pay Type: Annual Salary
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