Outreach Medical Assistant/Navigator
Penobscot Community Health Care | Bangor, ME
This position is responsible for assisting to meet quality metric goals in regards to pap smears,
mammograms, and colonoscopies. Responsibilities include record review, inactivating patients,
report review, flow sheeting appropriate test results, requesting records/test results, identifying
trends in documentation, and communicating with providers in order to facilitate meeting set
ESSENTIAL JOB FUNCTIONS
1. Reviewing various reports to identify gaps in care as it relates to pap smears,
mammograms, and colonoscopies.
2. Accurately flow sheets applicable test results.
3. Researches all appropriate external sources of possible test results i.e. Hospital history
and physical reports, discharge summaries, emergency department or walk In care
reports, Eastern Maine Health Information Exchange (EMHIE), and Health Info Net
4. Reviews the electronic medical record to verify orders were placed for pertinent testing.
5. Creates orders for missing testing through the use of standing orders.
6. “Inactivates” patients in the Electronic Medical Record when patients have been
identified as not being seen by a PCHC Provider within the last 3 years (per PCHC
7. Collaborates with providers to facilitate the ordering, completion of, and result flow
sheeting of the applicable tests.
8. Identifies patient barriers to testing and assists them in finding ways to eliminate the
barriers and obtain the necessary testing.
9. Maintains data bases and accurately tracks requested and completed testing. Maintains
accurate and timely documentation.
10. Tracks grant data as needed and reviews with the Chief Quality Officer.
11. Develops relationships across broad organizational lines and where innovative and
unstructured situations arise. Relationships usually involve combined skills in
communicating, understanding and flexibility with work flows.
12. Refers to other members of the team such as social workers, care management, outreach
and enrollment, and pharmacy etc.
13. Maintains appropriate professional boundaries.
14. Ensures documentation meets current standards and policies.
15. Maintains a working knowledge of, and adheres to applicable federal and state
regulations including, but not limited to, laws related to patient confidentiality, release of
information and HIPPA.
16. Reports all accidents, regardless of severity, to Human Resources within 24 hours. These
will be reported on the Employee Incident/Injury Report and Investigation form. Human
Resources will monitor the timeliness of reporting.
17. Interacts harmoniously and effectively with others, focusing upon the attainment of
organizational goals and objectives through a commitment to teamwork.
18. Conforms to acceptable attendance and punctuality standards as expressed in the
19. Complies with all safety rules and protocols. Reports all accidents, regardless of severity,
immediately to supervisor and completes incident/injury report and investigation form,
which will be forwarded to Human Resources within 24 hours of incident.
20. Current on all required training for current year.
21. Will have up to date training and certification in Basic Life Support.
22. Performs all other duties, as assigned by supervisor.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Inventive, creative, and innovative employee who looks for unique ways to improve overall
2. Excellent written, verbal and listening community abilities. Communicate appropriately and
clearly to staff and providers. Exhibits age appropriate communication skills.
3. Willingness to establish effective working relationships with internal and external customers.
Maintains a good working relationship within the department and with other departments.
4. Demonstrates ability to compile patient data and prepare outcome analysis. Ability to assess,
provide and interpret age specific data.
5. Serves as a patient and family advocate. Gives priority to customer service issues and
promotes positive interpersonal relationships among patients, providers, and the general
6. Ability to involve family or significant other in decision making related to plan of care.
7. Ability to write routine reports, design forms, retrieves data, and the ability to speak
effectively with management and staff.
8. Maintains a working knowledge of payer requirements.
9. Ability to manage conflict, stress and multiple simultaneous work demands in an effective
and professional manner.
10. Ability to work well independently, while collaborating with other team members. Serves as
a clinical resource person to staff.
11. Ability and willingness to self-motivate, to prioritize and change processes to improve
effectiveness and efficiency. Adapts to changing patient or organizational priorities.
12. Ability to self-educate and develop a thorough knowledge of AAAHC standards and
performance improvement techniques.
13. Knowledge of the Plan, Do, Study, Act process of Performance Improvement Testing.
14. Ability to apply commonsense understanding to carry out instructions furnished in written,
oral, or diagram form with mathematical skills.
15. Ability to make independent decisions in accordance with established policies and
procedures. Decisions and problem solving require a combination of analysis, evaluation and
16. Knowledge of activity restrictions appropriate to the severity of injury or illness.
17. Knowledge of and appreciation for cultural diversity and low literacy issues in care
18. Computer literacy, including by not limited to, data entry, retrieval and report generation.
19. Ability to work with patients/families of all ages and in a variety of settings, including office,
facility and patients’ homes, presenting diverse physical conditions and social/cultural
20. Ability to drive to and from a variety of settings in varying weather conditions.
TYPICAL WORKING CONDITIONS
· Frequent exposure to communicable diseases, toxic substances, medicinal preparations and
other conditions common to a medical practice setting.
· Normal medical office environment.
· Involves frequent contact with staff, patients and the public.
· Work may be stressful at times. Contact may involve dealing with people who are angry or
· Working extended hours may be required as needed.
EDUCATION AND EXPERIENCE
· High school diploma or equivalent required.
· Minimum of one year experience as a Medical Assistant preferred.
· Will have up to date training and certification in Healthcare Provider Basic Life Support
issued by American Heart Association, American Red Cross or American Health & Safety
Institute. Must obtain within 3 months if not current at hire.