Service Specialist - Bates College - Lewiston, ME |
Read the Hire Local Blog

Service Specialist

Bates College | Lewiston, ME

The Employer has temporarily removed this posting


Bates is one of the nation's leading liberal arts colleges, with a long history of commitments to principles of human dignity and diversity.

Founded by abolitionists in 1855, Bates has been coeducational and has welcomed students regardless of race and ethnicity since it's founding. The college's commitment to academic excellence, intellectual exploration, inclusivity, and engaged citizenship defines its character.

Bates offers a rigorous and highly personalized education that centers on deep and sustained interactions among students, faculty, and community. Bates engages the forces - intellectual trends, demographic changes, and technology - that are transforming higher education and the world into which our students graduate.

Bates has about 2,000 students from a wide variety of backgrounds. The student body represents 44 states and 53 countries; approximately 23 percent are domestic students of color, 7 percent of students are international, and 13 percent of all students are first generation to college.

The College has 210 faculty members and 750 staff and administrative employees. As one of the top employers in the state, Bates recruits its faculty and staff nationally, regionally, and locally. They consist of diverse individuals with a broad range of intellectual, professional, and personal experience.

Bates is proud of its deep roots in the Lewiston\/Auburn community, an urban center with a demographically diverse population of approximately 65,000 people. With a rich industrial past, Lewiston\/ Auburn has seen great transition in the last 30 years and offers opportunities for cultural enrichment and meaningful community-engaged learning and leadership. Bates is located on a beautiful, 109-acre, traditional New England campus in Lewiston, a small city enjoying an exciting economic and cultural revitalization. Bates is 35 miles north of Portland, 140 miles north of Boston, and 340 miles north of New York City.

The Position

This position is part of a team that provides service to faculty, staff, students, and their families in the area of registration, transcripts, academic policy, curriculum and academic requirements. Serves as a vital communication link from the Registrar's office to the Bates community.

Key accountabilities include the following:
  • Assists students, faculty, staff, and families regarding academic legislation and policies, office processes such as registration, grading, course creation, and course evaluation.
  • Maintains an understanding of changing faculty legislation and administrative policies, and explains policies and procedures to the Bates community.
  • Understands federal law regarding the release of academic records, FERPA, both for compliance and to assist the Bates community.

Other responsibilities include:
  • Resolves routine records and registration issues.
  • Assists students, faculty, and families in using the Banner self-service module.
  • Assists High School students, Dance Festival participants, and members of the community with course registration under the High School Scholars program, the Bates Dance Festival, and the Special Students program.
  • Processes official transcript requests and manages the transfer credit application process.
  • Oversees academic classroom scheduling.
  • Manages credit by examination posting to the transcript.
  • Processes enrollment verifications and undertakes various administrative projects as needed, such as database maintenance and scheduling appointments.
  • Strong attention to detail.
  • Acts as backup to the Records Specialist and Associate Registrar.
  • Oversees the hiring and training of student workers for the Registrar's office, and supervises their work.
  • Manages the Registrar's office responsibilities regarding Academic Standing Committee decisions.
  • Purchases office equipment and supplies as necessary.

This is full-time, 12-month staff position. Occasional travel including day and overnight trips may be required.

The successful candidate will have a Bachelor's Degree, preferred but not required. High School diploma or equivalent is required.

The ideal candidate will have:
  • 5+ years of related office experience.
  • Proficient knowledge of MS Excel and Word programs. Experience with Banner system or equivalent is desired.
  • Demonstrated experience keeping accurate records.
  • Experience managing multiple projects and organizing work effectively.
  • Ability to work well as part of a team.
  • Ability to exercise good judgment and maintain confidentiality.
  • Must be flexible and able to adapt to an evolving work environment.
  • Must enjoy working with a diverse population.


Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation*, 12 paid holidays, free parking, access to library and athletic facilities & more) and a supportive, collegial environment in a drug- and smoke-free workplace. *Benefits are prorated for employees working less than full-time or 12 months.

Please submit a cover letter, resume, and contact information for three professional references. This position requires successful completion of a pre-employment background screening. Review of applications begins immediately and will continue until the position is filled. (References will not be contacted without your permission.)

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.

Inquiries concerning the college's policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA\/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at

Job Code: 59163
Posted On: 2019-02-02 11:00:02
Closing Date: Open Until Filled
Telecommute: No
Job Type: Regular
Job Status: Full Time
Similar Jobs: Within 25 miles of 04240