Mid Level (2-10 years experience)
Thomas College has been preparing students for success in their personal and professional lives for over 125 years. Located in Waterville, Maine, Thomas College nurtures the unique potential within each student with innovative programs that produce career ready graduates. Our Guaranteed Job Program, 3-year accelerated offerings in all undergraduate degrees and a master’s degree in the fourth year, individualized advising, career counseling, and our Innovation Centers in Business and Education meet a student’s determination to succeed with the direction, confidence, and tools to realize the highest version of themselves. Our graduate degree offerings fit every lifestyle with in-person accelerated programs to evening online courses. Whether in the classroom, in the community, or on the athletics field with our 19 varsity sports, Thomas College provides a personalized experience that prepares students for the workplace of tomorrow. Recognized by U.S. News & World Report, Thomas College ranks #2 among colleges in Maine for the social mobility of our graduates. Learn more at www.thomas.edu.
Thomas College offers the ability for full-time employees and dependents/spouses to earn an undergraduate and/or graduate degree tuition free. Graduate programs are subject to taxes.
Thomas College invites applications for the position of Academic Support and Desk Manager. This position reports to the Associate Director of Library Services. This position will focus on management of a service desk, support of instructional technology, and support of academic AV and media production. The Thomas College Service Desk is the first-tier support for Library and IT. This position is part of the Information Services area including both Library and IT Services departments.
A college degree and a minimum of two years’ experience in a variety of information support and service areas, or equivalent work experience, are required. The Academic Support and Desk Manager applicant should have experience in customer service, and audio/video (A/V), and instructional technology. This includes the ability to schedule, train, coach, and mentor Service Desk Support Staff. The Academic Support and Desk Manager possesses good oral and written communication skills. The Academic Support and Desk Manager displays initiative and is able to work independently as well as collaboratively in a constantly changing environment with a diverse group of students, faculty, and staff. Working knowledge of the Sierra library management system, various operating systems, Microsoft Office, a variety of subscription online databases, and basic online search techniques would be helpful.
Thomas offers a competitive benefits package to include:
Medical insurance, dental insurance, life insurance, disability insurance, 6% 403(b) matching plan, paid vacation, paid sick leave, thirteen paid holidays, on-site gym, meal discounts and free tuition for employees, spouse and dependent children.
Interested applicants should submit a cover letter, resume and names of three professional references. Please include an email address on your application materials.
Thomas College is an equal opportunity employer.
Thomas College's mission is to prepare students for success in their personal and professional lives, and for leadership and service in their communities.
NOTE: You will be taken to our portal website to complete this action.
Posted On: February 3, 2023
Closing Date: Open Until Filled
Job Status: full-time
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